Learn Chinese for Travel: Product Return & Exchange Communication
本课核心价值在于解决外国旅游者在中国购买商品后（如尺寸不合适、质量问题、款式不符）的退换货语言痛点，涵盖问题描述、退换货请求、退款方式确认等高频场景，适配旅游购物售后需求的汉语学习，帮助初学者快速掌握退换货沟通必备中文表达。无论您是购买衣服尺寸不合适，还是电子产品出现质量问题，掌握这些基础表达都能让您的售后沟通更加顺畅。
核心退换货词汇
实用对话场景
场景 1：衣服尺寸不合适换货
Yóukè: Nín hǎo, wǒ zuótiān zài zhèlǐ mǎi de chènshān, chǐcùn tài xiǎo le, xiǎng huànhuò.
Tourist: Hello, I bought this shirt here yesterday, it's too small, I want to exchange it.
Diànyuán: Qǐngwèn nín yǒu fāpiào ma? Shāngpǐn diàopái hái zài ma?
Shop assistant: Do you have the invoice? Is the tag still on the product?
Yóukè: Yǒu de, zhè shì fāpiào, diàopái méi chāi.
Tourist: Yes, here's the invoice, the tag is still on.
Diànyuán: Hǎo de, nín xiǎng huàn shénme chǐmǎ?
Shop assistant: Okay, what size would you like to exchange for?
Yóukè: Huàn L mǎ, yǒu huò ma?
Tourist: Exchange for size L, do you have it in stock?
Diànyuán: Yǒu de, zhè shì L mǎ de chènshān, nín kěyǐ jiǎnchá yīxià.
Shop assistant: Yes, here's the size L shirt, you can check it.
场景 2：电子产品质量问题退货
Yóukè: Nín hǎo, zhè ge ěrjī mǎi huíqù bù néng yòng, yǒu zhìliàng wèntí, wǒ xiǎng tuìhuò.
Tourist: Hello, this earphone doesn't work after I bought it, there's a quality issue, I want to return it.
Diànyuán: Hǎo de, píng fāpiào kěyǐ tuìhuò, tuìkuǎn huì yuánlù fǎnhuí nín de zhànghù.
Shop assistant: Okay, you can return it with the invoice, the refund will be returned to your account via the original payment method.
Yóukè: Dàgài duōjiǔ néng dào zhàng?
Tourist: Approximately how long will it take to arrive?
Diànyuán: 3 gè gōngzuòrì nèi.
Shop assistant: Within 3 working days.
文字练习 & 参考答案
根据场景补全对话：
A：您好，我昨天在这里买的______，尺寸太小了，想______。（衬衫；换货）
B：请问您有______吗？商品吊牌还在吗？
A：有的，这是发票，吊牌没拆。
B：好的，您想换什么______？（尺码）
A：换L码，有货吗？
B：有的，这是L码的衬衫，您可以检查一下。
A：谢谢。您好，这个______买回去不能用，有______问题，我想退货。（耳机；质量）
B：好的，凭发票可以退货，退款会原路返回您的账户。
A：大概多久能到账？
B：3个工作日内。
旅游小常识
中国退换货政策小贴士：中国商家通常支持"7天无理由退换货"（部分特殊商品除外，如食品、贴身衣物），需保持商品完好、吊牌未拆并提供发票。退换货时态度友好，清晰说明问题，多数商家会积极配合。线上购买的商品可通过快递退货，线下购买需到原店铺办理。退款方式多为原路返回，到账时间1-3个工作日。