Learn Chinese for Travel: Product Return & Exchange Communication
本课核心价值在于解决外国旅游者在中国购买商品后(如尺寸不合适、质量问题、款式不符)的退换货语言痛点,涵盖问题描述、退换货请求、退款方式确认等高频场景,适配旅游购物售后需求的汉语学习,帮助初学者快速掌握退换货沟通必备中文表达。无论您是购买衣服尺寸不合适,还是电子产品出现质量问题,掌握这些基础表达都能让您的售后沟通更加顺畅。
核心退换货词汇
实用对话场景
场景 1:衣服尺寸不合适换货
Yóukè: Nín hǎo, wǒ zuótiān zài zhèlǐ mǎi de chènshān, chǐcùn tài xiǎo le, xiǎng huànhuò.
Tourist: Hello, I bought this shirt here yesterday, it's too small, I want to exchange it.
Diànyuán: Qǐngwèn nín yǒu fāpiào ma? Shāngpǐn diàopái hái zài ma?
Shop assistant: Do you have the invoice? Is the tag still on the product?
Yóukè: Yǒu de, zhè shì fāpiào, diàopái méi chāi.
Tourist: Yes, here's the invoice, the tag is still on.
Diànyuán: Hǎo de, nín xiǎng huàn shénme chǐmǎ?
Shop assistant: Okay, what size would you like to exchange for?
Yóukè: Huàn L mǎ, yǒu huò ma?
Tourist: Exchange for size L, do you have it in stock?
Diànyuán: Yǒu de, zhè shì L mǎ de chènshān, nín kěyǐ jiǎnchá yīxià.
Shop assistant: Yes, here's the size L shirt, you can check it.
场景 2:电子产品质量问题退货
Yóukè: Nín hǎo, zhè ge ěrjī mǎi huíqù bù néng yòng, yǒu zhìliàng wèntí, wǒ xiǎng tuìhuò.
Tourist: Hello, this earphone doesn't work after I bought it, there's a quality issue, I want to return it.
Diànyuán: Hǎo de, píng fāpiào kěyǐ tuìhuò, tuìkuǎn huì yuánlù fǎnhuí nín de zhànghù.
Shop assistant: Okay, you can return it with the invoice, the refund will be returned to your account via the original payment method.
Yóukè: Dàgài duōjiǔ néng dào zhàng?
Tourist: Approximately how long will it take to arrive?
Diànyuán: 3 gè gōngzuòrì nèi.
Shop assistant: Within 3 working days.
文字练习 & 参考答案
根据场景补全对话:
A:您好,我昨天在这里买的______,尺寸太小了,想______。(衬衫;换货)
B:请问您有______吗?商品吊牌还在吗?
A:有的,这是发票,吊牌没拆。
B:好的,您想换什么______?(尺码)
A:换L码,有货吗?
B:有的,这是L码的衬衫,您可以检查一下。
A:谢谢。您好,这个______买回去不能用,有______问题,我想退货。(耳机;质量)
B:好的,凭发票可以退货,退款会原路返回您的账户。
A:大概多久能到账?
B:3个工作日内。
旅游小常识
中国退换货政策小贴士:中国商家通常支持"7天无理由退换货"(部分特殊商品除外,如食品、贴身衣物),需保持商品完好、吊牌未拆并提供发票。退换货时态度友好,清晰说明问题,多数商家会积极配合。线上购买的商品可通过快递退货,线下购买需到原店铺办理。退款方式多为原路返回,到账时间1-3个工作日。