Learn Chinese for Travel: Flight Change & Delay Handling
本课核心价值在于解决外国旅游者在华遇到航班延误、改签、退票时的语言痛点,涵盖问询航班状态、申请改签、办理退票等高频场景,适配短期旅游汉语学习需求,帮助初学者快速掌握航班问题处理必备中文表达。无论您是遇到航班延误还是需要临时调整行程,掌握这些基础表达都能让您的航空旅行更加顺畅。
核心航班词汇
实用对话场景
场景 1:问询航班延误情况并申请改签
Yóukè: Nín hǎo, wǒ xiǎng cháxún MU5101 de zhuàngtài.
Tourist: Hello, I want to check the status of flight MU5101.
Hángkōng gōngsī zhíyuán: Zhè tàng hángbān yánwù 2 xiǎoshí, yùjì 14 diǎn qǐfēi.
Airline Staff: This flight is delayed by 2 hours, expected to take off at 14:00.
Yóukè: Wǒ néng gǎiqiān míngtiān de hángbān ma?
Tourist: Can I change to tomorrow's flight?
Hángkōng gōngsī zhíyuán: Kěyǐ, xūyào bāng nín yùdìng ma?
Airline Staff: Yes, would you like me to book it for you?
Yóukè: Hǎo de, xièxiè.
Tourist: Okay, thank you.
场景 2:因行程变更办理退票
Yóukè: Nín hǎo, wǒ xiǎng tuìpiào.
Tourist: Hello, I want to refund my ticket.
Hángkōng gōngsī zhíyuán: Qǐngwèn nín de hángbānhào shì duōshǎo?
Airline Staff: What's your flight number, please?
Yóukè: CA1234, míngtiān xiàwǔ de hángbān.
Tourist: CA1234, tomorrow afternoon's flight.
Hángkōng gōngsī zhíyuán: Tuìpiào xū shōuqǔ shǎoliàng shǒuxùfèi, nín quèdìng yào tuì ma?
Airline Staff: A small service fee will be charged for the refund, are you sure you want to refund?
Yóukè: Shì de, wǒ xíngchéng yǒu biànhuà.
Tourist: Yes, my travel plans have changed.
文字练习 & 参考答案
根据场景补全对话:
A:您好,我想查询______(MU5101)的状态。
B:这趟航班延误 2 小时,预计 14 点起飞。
A:我能______到明天的航班吗?(改签)
B:可以,需要帮您预订吗?
A:好的,谢谢。如果我想______呢?(退票)
B:退票需收取少量手续费。
A:没问题,我选择______。(改签)
旅游小常识
中国国内航班改签/退票可在航空公司柜台或官方APP办理,航班延误超3小时可申请全额退票,部分航空公司会为延误旅客提供餐饮或住宿安排。建议提前了解所乘航空公司的退改签政策,避免不必要的损失。此外,通过官方渠道购票的旅客,退改签流程通常更加顺畅,建议优先选择官方渠道购票。